Refund policy

Returns

If you wish to submit a claim, please login in to your account or email admin@ironstrongapparel.com. If you do not have an account, use the return link in your SMS order confirmation.

Any claims for misprinted / damaged / defective items must be submitted within 14 days from delivery of your last item. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and complete with the original invoice. Please specify the reason for return on the invoice.

Customers must send back the goods within 14 days of notifying us of a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be issued within 14 days of receiving the returned goods (or proof of return). Refunds will include original standard delivery cost (not express / premium upgrades if applicable).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@ironstrongapparel.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Sale or clearance items cannot be exchanged. If you need to exchange it for the same item, send us an email at admin@ironstrongapparel.com.

Shipping
To return your product, you should mail your product to: 19749 Dearborn St, Chatsworth, CA 91311.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.